1. Do you offer gift wrap?
Yes! Whether your gift is to be shipped, delivered, or purchased in store, we offer complimentary gift wrapping on most items (large statuary and garden stones may be the exception). When viewing your cart, please check the box in the bottom left of your screen that reads: For $0.00 please wrap the products in this order. You may also enter a gift message below. Should you have a ribbon color preference, please indicate this in the "Notes" section above. We have most ribbon colors available.
2. Do you deliver?
Yes! We offer complimentary delivery of condolence gifts to funeral homes in the Sandusky, Ohio and surrounding areas. We will deliver and display your gift at all funeral homes in Sandusky, Huron, Milan and Castalia at no charge. Please indicate in the "Notes" section at checkout if you would like us to deliver, and include the deceased's name, funeral home name, and date of service. Online orders must be placed 24 hours prior to scheduled visitation or funeral service to guarantee timely delivery.
3. Do you have additional merchandise not shown on your website?
Yes! We have a large selection of merchandise to commemorate each of life's milestones. Unfortunately, due to our small staff, we are only able to keep a small selection of merchandise shown on this site. If you are looking for something in particular, or would like help selecting a gift for a unique occasion, please call us! Carol and Sherry are experts in customer service, and they will be thrilled to help you over the phone with your purchase. Even in today's age of technology, nothing beats live service from one of our caring team members!
4. I forgot to enter Notes at checkout. Can you help?
Yes! If we are unclear of how to best present or deliver your gift, we will contact you according to the information you provided at checkout. Or feel free to call us as 419-626-2228 or email us at firstname.lastname@example.org.
5. Do you keep track of condolence gifts purchased for each person?
Yes! We keep a running list of gifts selected for families to honor their loved one. This way we can help to ensure duplicate gifts are not received. You are always welcome to call us at 419-626-2228 to inquire prior to purchasing.
6. How soon will my gift be delivered?
If your gift is being delivered to an area funeral home we will make sure it is delivered and displayed at least one hour before the scheduled visitation or service, assuming the order was placed at least 24 hours prior. If we are shipping your order it will usually be sent out within 24 - 48 hours.
7. Can I change my order after it is placed?
In the event that you would need to make any changes to your order we would appreciate if you would call us as soon as possible. We make every effort to fill our orders right away to ensure timely delivery, but we will do all that we can to make sure your gift is exactly what you want.
8. If my order is a gift to be shipped to a third party, will the packing slip include pricing information?
No pricing information is enclosed. We do include our store card so that the recipient will have our contact information in the event they have any questions or to report any damage.
9. What forms of payment do you accept?
Online and/or telephone orders may be paid for with any major credit card: Visa, Mastercard and American Express. In store we also accept cash and approved personal checks.
10. What is your return policy?
Click here to view our return and refund policies.